Hello there! We are the clinical team at Rochester Dental Care, and before COVID-19, we enjoyed smiling, sharing a joke, and giving patients a hug or a pat on the back. This is us, before and after.
While the hugs, handshakes and pats on the back are gone for now, rest assured that the smiles are still there underneath all of the gear. And even though Dr. Hurtt’s bad jokes might be a bit muffled now, those are still there too (sorry!).
We just wanted to let you know that our great people are still here smiling, and we hope you will give us some grace as we adjust to this (arduous) new normal. Our masks are tightly sealed to our faces, making it difficult to breathe, so we might not be as chatty as usual. Please don’t think we’re being unfriendly! We’re just making sure we don’t pass out! And because it gets really hot under all this gear, you might also notice that it’s a few degrees cooler in our office than it used to be. If you typically get a little chilly when you go to the movie theater, that’s what it will be like here. So bring an extra layer to keep warm if you think you might need it. Lastly, all of this donning and doffing of extra PPE and our super-stringent disinfection protocol tend to take us quite a bit of time. We will be giving you a call a couple of days before your scheduled time to go over some questions regarding your health. If you could PLEASE do your best to show up on time for your appointments, that will help us make sure we have enough time to take great care of you AND still have enough time to properly prepare for the people coming after you as well. Thanks for your understanding, patience and trust as we work through all of these adjustments.
Stay safe out there, everyone! Take care!